How do I sign up?
- Go to our website or mobile app
- Select the Member Profile icon in the menu bar
- You can choose whether you want to sign up using Facebook or with your email address
- Follow the instructions on the screen to complete the sign-up journey
What’s a magic link and why do I need one?
When you sign up with OTRO you’ll receive an email with a secure magic link. Just click on the link in your email to complete the sign-up process – you can sign up to OTRO without creating a password. We’ve all got too many passwords – this means you don’t need to remember another one! The link expires after one (1) hour and can only be used to sign in once. When you want to sign in again, you’ll be emailed a secure code instead of a magic link.
What do I do if my magic link has expired?
You’ll need to sign up again and click send me a magic link. Or if you’re still on the magic link page in OTRO just click send again.
Why didn’t I get my magic link or verification email?
There could be several things that have gone wrong:
- Check you’ve entered the correct email address
- Check your internet connection
- Check your email spam folder – it may have ended up there
If these all fail, click resend my magic link and check that the email you’ve provided is correct. If you still haven’t got it and your details are correct, then contact us.
How do I set up a password if I signed in with a magic link?
Don’t worry – you don’t need a password. If you need to sign in again on another browser or device just follow the Sign in FAQ