Membership

How do I access my membership status?

• Go to Member Profile
• Select My Account
• Scroll down to My Membership

You can change your membership status here. 

How do I delete my account? 

 You cannot do this in app so please contact us directly and we will do this for you

Now OTRO is free, am I entitled to a refund?

• If you are entitled to a refund we will contact you directly by email
• If you are an annual subscriber we will reimburse you for the remainder of your active subscription period. We will contact you directly by email to confirm this
• If you are a monthly subscriber you are not entitled to a refund but from this point onwards you will not be charged for ongoing membership
• If you believe you are entitled to a refund but have not received an email from us, please check your junk email. If you still require support please contact us here