How will I know if I have won the competition?
OTRO will be contacting the winners directly via their email addresses, and will also be making the announcement in-app.
Once I have found out that I have won, what do I have to do to receive the prize?
After an email has been sent confirming that you have won the competition, you will need to respond to it claiming your prize and also confirming that you are happy for our prizing distributor to contact you. We will then pass on your email to our prizing distributor who will be in direct contact with you to make sure you receive your prize.
How long will it take for me to receive the prize after finding out I have won?
OTRO will endeavour to deliver the prizes to your doorstep within one month of having the winner’s confirmation.
How can I qualify to enter a competition?
All you need to do is be an OTRO member! Competitions are open to all OTRO members, and we will be running them very often to give everyone on the platform the opportunity to win something special.
I have not received my prize yet and it has been over one month, what do I do?
Please get in touch with us using the contact details in your winner emails.